18th December, 12.10 pm
In about an hour or so, I will go to the Dwarika Telephone Exchange Building, Sector-6, Dwarka, New Delhi to file this written complaint with the Dwarka and Najafgarh Area Manager Mr. KK Rawat. I will be maintaining this live-blog to update you with the outcome of this complaint.
To
Date: 18th December 2010
The Area Manager
MTNL Broadband internet
Dwarka, New Delhi
Sub: Complaint related to broadband internet connection not attended for 14 days
Dear Sir,
This is to inform you that I am the resident of Flat no. 324, Sector 3 Pocket 1 and 2, Dwarka. I am using broadband internet connection at my home with phone number 011 25087693 which is in the name of my father Mr. PK Basu
There is no internet connection at my place as the modem is defective. There is no light on the modem except the power light. I have lodged several complaints in this regard from 6th December onwards but no one has attended the complaint. As per records obtained from customer care 1504:
- 6th December – complaint registered for first time
- 11th December – Follow up complaint registered with 1504
- 13th December – Follow up complaint registered with 1504
- 15th December – Follow up complaint registered with 1504
Nobody has visited the home till date
I am now lodging this written complaint with you, hoping you will not only see that the complaint is attended within today but also take proper action as to why it is taking so long for this complaint to be attended.
Please also let me know the procedure for filing a Right to Information application to find answers to the following questions:
- What is the maximum time period for which a complaint can be kept in pending status without attending?
- What procedure is required to be followed when complaint are kept pending beyond prescribed period?
- What action is required to be taken by area manager when a written complaint is filed by a customer?
This is also not the first time that I have had to make personal visit to Dwarka exchange to make someone attend the complaint. In today’s age of communication and consumerism, it is not acceptable if MTNL is not able to keep up with the private service providers with regard to attending complaints. It is not acceptable that a complaint is not attended for 14 days without any due explanation.
Please do something so that we consumers can keep our faith in MTNL’s service and are not prompted to shift to AIRTEL or some other service.
Thanking you
Faithfully
Sanjukta Basu
This is my Mind 
Yogesh
July 17, 2011
Hi, this problem is persists in all the area of Dwarka who are using MTNL Broadband internet connection, I am also one of them puting up in Sector-2 Dwarka. I am facing this problem for the last six months and inspite of several complaints made to MTNL nothing has been done till date.
Yogesh
deepak
July 24, 2012
i had applied for a broad band connection around three weeks back the instrument was dumped in the house without connection , there after when we contacted the office in dwarka they told that sector 2 has a rule to connect their own telephone lines. the same could have been told in the beginning
now after almost three weeks past there is no sign of the modem or the internet connection .
this is a really poor show by the department before they could provide the connection , however the bill has been informed to me on my mob number very promptly
i fail to under stand as to what is the bill for ? for not giving a connection?
or for just giving a instrument
deepak patil
Vivek
July 30, 2012
I want to apply broadband connection in Dwarka sec 6, pls suggest should I? How’s speed & all.
anjana
August 13, 2012
i want to apply broadband connection in dwarka sec-7, please guide us how to apply